Processing Assistant IV (Interpretive Programs Coordinator)
Posted: May 15, 2017, 3:14 pm
Under the direction of the Director of Education, this position has the responsibility to further the educational mission of Tryon Palace, through the training and supervision of temporary & volunteer interpretive staff that presents the history of the site and region to the public. Responsible for providing the training and leadership for the interpretive staff, who works in multiple historic buildings & spaces, as well as the NC History Center, and can shift seamlessly between interpreting different historical time periods. Supervisory functions include: recruitment, training, scheduling, performance management, and time monitoring and approval. This position will work closely with the Living History Programs Coordinator to develop trainings, implement interpretive programs, and ensure a consistent and professional presentation to the public. This position maintains the interpretive schedule for the site, which includes making sure every interpretive area is filled daily. Has the responsibility to ensure that the public receives an accurate and engaging interpretation of the history of the site, region and state. This position must be professional and competent in public speaking and possess a welcoming demeanor and strong customer service skills. The position will also be responsible for keeping basic accounting records and must possess the ability to follow established accounting procedures. KNOWLEDGE, SKILLS AND ABILITIES / COMPETENCIES: **To receive credit for your work history and credentials, you must provide the information on the application form. Any information omitted from the application form, listed as general statements, listed under the text resume section, or on an attachment will not be considered for qualifying credit.** 1.At least one year of front-line historic interpretive experience and demonstrated customer service skills. 2.Must be able to follow established accounting procedures independently. 3.Must have excellent communication, reporting, and customer service skills along with ability to respond to customer inquiries, problems, and complaints in an effective and courteous manner. 4.Requires good phone and email etiquette skills. 5.Computer skills, including creating presentations. 6.Perform research and approving time for temporary employees. 7.Must be flexible and able to work weekends and holidays, as the site is open to the public 360 days a year. Management Preferences: •Demonstrated experience supervising and providing training to staff and/or volunteers. •A bachelor's degree in public history or museum studies or related field. •Applicants with knowledge of NC History. MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: Graduation from high school and demonstrated possession of knowledge, skills, and abilities gained through at least two years of office assistant/secretarial experience; or an equivalent combination of training and experience.