Employment Opportunities

Membership Associate


Posted: November 29, 2017, 3:57 pm


The North Carolina Aquarium Society, the non-profit support group for the North Carolina Aquariums, is seeking applications for the position of Membership Associate to join our team.

Duties and Responsibilities:
•       Work in the daily processing of membership applications and renewals as they are submitted from the aquariums, pier, website, mail, and by phone.
•       Work alongside and assists as needed part-time employees in the fulfillment of all membership and fundraising activities in the Raleigh office. Maintain maximum efficiency and customer service excellence.
•       Respond to member and customer inquiries in a timely and professional manner via the toll-free number, email, and United States mail with excellence in customer service as a critical priority.
•       Maintains positive and professional dialogue with aquarium and pier staff regarding membership sales, reports, and related issues.
•       Assist the membership coordinator with needs of the membership operation including member database, equipment functionality, software and equipment upgrades, internet security, data security, and troubleshooting.
•       Assist the membership coordinator in the maintenance of necessary financial records for auditing purposes. Process credit card transactions and cash/check transactions safely and securely.
•       Assist the membership coordinator in inventory control of all membership materials including stationary, brochures, postage, membership cards, and associated gift items.
•       Work with Aquarium Society management to innovate solutions, technologies, and processes to improve operational efficiencies and enhance the member’s experience.
•       Provide support in revenue tracking, reporting, and customer communication for non-membership development activities such as capital campaigns, board contributions, and other fundraising activities.

Qualifications:
Previous supervisory skills, retail experience, as well as counterpoint database experience is required.
Ability to build rapport with clients.
Ability to prioritize and multitask while maintaining a positive attitude and professional demeanor.
Excellent written and verbal communication skills.
Education and Training:
Bachelor's degree (B.A/B.S.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

How to Apply:
Submit your resume by email to the addresses below. All resumes must be received no later than 3:00 PM on December 4th.

Email resumes to: yatta.sahor@ncaquariums.com